FAQ


Frequently Asked Questions (FAQ)

Please check this page before sending your enquiry, as you may find the answer you are looking for here.

 

What Is The Strathalbyn Natural Health & Wellbeing Centre & What Is Earth MedicineTM ?

 

The Strathalbyn Natural Health & Wellbeing Centre

This is our health & wellness centre that is located in Strathalbyn, SA.

We offer science-based naturopathic health care and access to a large range of cutting-edge diagnostic tests from pathology labs all around Australia to help identify the underlying causes of your health problems. We genuinely care about your health and want you to receive an accurate diagnosis of your problems and the most effective treatments.

When you combine Sar Rooney’s knowledge from over 20 years of research and clinical experience with the appropriate functional diagnostic tests to find out your individual biochemical and metabolic imbalances along with the most effective naturopathic treatments for your unique requirements – this may provide you with the best chance of reversing your current health problems and preventing future disease.

Our Naturopathic Practitioner, Sar Rooney, Specializes in Women’s Health with a Focus on Anxiety & Depression, Chronic Fatigue, Hormonal Imbalances, Thyroid Disorders, Autoimmune disorders & Digestive Health as well as Pre-Conception Care and Optimal Wellness & Disease Prevention in Women.

Helping you achieve optimal wellness, mental balance and disease prevention with personalised, professional naturopathic health care, clinical pathology testing and high-quality Naturopathic treatments.

 

Earth Medicine TM

Earth Medicine is our online and phone consulting service. Clients from all around Australia and New Zealand seek Sar Rooney’s advice for their health and wellbeing via phone, skype or email appointments. Sar initially assesses your health by asking you to complete a comprehensive questionnaire that has been developed to help identify the underlying causes of your health disorders. If you have had a medical diagnosis or you have some test results, you can include this information in your health questionnaire (this is optional but recommended). This form will be emailed to you and allows you to benefit from professional health care from the comfort of your own home and is a great option if you are unable to attend our clinic (please refer below). After your initial health assessment, you can consult Sar by phone, skype or email about your ongoing health and wellness. Sar can also refer you for any pathology tests that she thinks are appropriate and your results (and a recommended treatment plan) can then be discussed over the phone or via skype.

If  You Are Unable To Attend The Strathalbyn Natural Health & Wellbeing Centre Because of Distance, Working Hours or Other Reasons, You Can Still Access Professional, Naturopathic Health Care Advice.

Please read the following information to help you decide if an online or phone consultation would suit you. If you prefer to see Sar in person at our clinic, please refer to the ‘Services’ page.

PLEASE NOTE: Online and phone consultations are now only available to Australian and New Zealand residents. Due to time limitations, we are no longer accepting any new clients from outside of Australia and NZ. However, Sar will continue to provide health care to our existing overseas clients.

Please email our office for further information about our phone, skype and email consultation service.

Phone, skype and email consultations are charged as follows:

15 mins – $30.00 (Aus)

30 mins – $60.00 (Aus)

60 mins – $120.00 (Aus)

90 mins – $180.00 (Aus)

* Please note: Consultations are payable at the time of booking.

 

How Will An Online Health Assessment Help Me?

Our personalized health assessments may help anyone seeking accurate recommendations in regards to improving their health. Completing this process may provide you with permanent solutions to all of your distressing symptoms and health problems and may prevent future diseases or conditions from developing. Once a thorough case history is taken (via the completion of our health assessment questionnaire), recommendations will be made to you based on the information provided. Relevant pathology tests may also be ordered if Sar feels these are required before she provides treatment recommendations for you. If you already have test results from your doctor, these can also be included in your assessment.

Our online and phone consulting service allows you to receive professional health care advice as well as access to superior quality, ‘practitioner-only’ naturopathic formulas, herbal supplements, traditional Chinese medicines, nutrient supplements and other treatments that are only available through qualified practitioners*.

* Medicines and supplements are available at an extra cost.

 

How Does an Online Assessment Work?

This method of health care is generally a very effective way of treating your health problems – utilizing thorough case taking and pathology tests (when required) with professional health advice along with scientifically-proven, cutting-edge, naturopathic formulas. Online assessments allow clients to complete a comprehensive questionnaire in their own time and email it back to us. Once completed, our Naturopathic Practitioner will personally assess your case and develop an appropriate treatment plan that will be designed to try and reverse your symptoms and health problems. This is far better than following generic information that you read on the internet or in books – an individual approach is essential to address your unique biological and metabolic requirements when treating your health problems and helping you prevent future disease.

Depending on bookings*, the assessment is usually completed within 2 weeks after receiving your completed questionnaire, and sometimes sooner. The treatments that are recommended to you will then be easily accessible to you anywhere in Australia or NZ (at an extra charge). The superior-quality treatments that Sar prescribes are only available through qualified naturopathic practitioners and cannot be compared with products available ‘off the shelf’ or via the internet which often do not have any therapeutic effect.

* Sar is often booked out well in advance so please enquire about her availability when making an appointment.

How Do I Book My Online Assessment?
  1. Please email us to organize a consultation and arrange your payment.
  2.  We will email you a health questionnaire. You can include all your details about any symptoms or health problems you may have on this form.
  3. Once you have completed the questionnaire, email it back to our office and we will schedule time in Sar’s appointments* for her to read your answers and provide you with health advice and/or test referrals (depending on your individual requirements).

* Sar is often booked out well in advance so please enquire about her availability when making an appointment. 

Please note that payments made for online consultations are not refundable.

 

I’m Confused! I don’t know which program to choose!

We suggest you read through the various programs we offer to see which one would suit you best. Our recommended health assessment is the Q2 – Comprehensive health assessment ($120.00 Aus) which is ideal for those that want to try and detect the underlying causes of their health problem(s). However, we offer brief consultations for $47.00 (for our Q1) – but this only allows a short time for Sar to read your answers and provide advice (for a simple, short-term, health condition). The Q2 offers a more extensive assessment of your health. You can view these two different health assessments here:  online health assessments . If you would like comprehensive health care and want to try to find out the underlying causes to your health problems so you can treat them more accurately then we recommend our Q2 health assessment or one of our wellbeing programs. If you need to lose weight, we have a range of online and clinic weight loss programs to choose from, however, Sar can also assist you with weight loss via our Q2 health assessment if you need to lose weight. If you are still unsure about which option is best for you – please ring our clinic on 0438811122 or click here to enquire about the best program for you.

How Do I Pay For Online Health Assessments, Online Wellbeing Programs or an eBook Copy of ‘Are Your Hormones Driving You Mad?”

Please contact our centre to enquire about our payment options. You can contact us by phone on 043 88 111 22 or email us at [email protected]

Can I email you with questions about my symptoms or health problems outside of my consultations?

Yes, certainly – but we will need to schedule time in Sar’s appointments for her to answer your questions via email, phone or skype – whichever you prefer (Consultation fees apply). Please be aware though that Sar has a large number of clients that she helps each week so we would need to schedule time in her bookings for her to help you. It is also not possible for Sar to provide health advice outside of pre-scheduled online, phone or clinic consultations. To provide professional health advice, it is a legal requirement that a full case history is taken, prior to providing any treatment advice. This helps ensure that your health is being taken into consideration in a thorough, comprehensive manner and that appropriate advice is given. If you wish to make an an appointment for a phone, skype, email or clinic consultation with Sar, please click here  to request a consultation or phone our clinic on 0438811122.

Phone Consultations 

Phone consultations are available to support our current clients after an initial health assessment has been completed (i.e. After an online health questionnaire has been completed or after their initial clinic appointment with Sar). Phone consultations are offered to our clients that prefer to consult Sar by phone rather than by skype or email or instead of in-person consultations at our clinic. Please email our office for further information about our phone, skype and email consultation service.

Phone consultations are charged as follows:

15 mins – $30.00 (Aus)

30 mins – $60.00 (Aus)

60 mins – $120.00 (Aus)

90 mins – $180.00 (Aus)

* Please note: Consultations are payable at the time of booking.

 

What does Sar Rooney’s book ‘Are Your Hormones Driving You Mad?” offer readers?

This eBook provides cutting-edge information on resolving hormone problems such as Menopause symptoms, PMS, thyroid disorders, weight gain, fatigue, depression, anxiety, menstrual irregularities, male menopause and a vast number of other problems that are due to hormonal imbalances. It is arguably the first book of its kind to offer readers information about the underlying causes of their hormonal imbalances and it will also show you every step of the way the do’s and don’ts of treating and managing hormone problems – all from the comfort of your own home. The comprehensive treatment programs provided include details on the main naturopathic treatments that help reverse hormonal problems including herbal medicines, nutrient supplements, dietary advice, and lifestyle advice. The information is scientifically proven, evidence-based, cutting-edge naturopathic advice. It is essentially all the information that you would receive if you were to see Sar as a practitioner over a period of many months, and therefore the same treatment strategies are included, but at a fraction of the cost. Combining a personal consultation along with reading ‘Are Your Hormones Driving You Mad?’ may help ensure you can put an end to all of your hormone problems.

A lot of the information your centre provides, such as eBooks, eating plans and other wellbeing advice is in pdf format. What does this mean?

This information is instantly downloadable to your personal computer, MAC or iPad and can be saved forever. The information can then be viewed on your computer screen, MAC or ipad, or it can be printed as a hardcopy. The computer program used to view this information is called Adobe Reader. Adobe Reader is the most widely used document viewer in the world and therefore comes standard on virtually every computer in the world.

Do you offer Skype Consultations?

Yes. A large amount of our online consulting service these days is via Skype with clients from all around Australia and NZ. However, we will require you to organize an initial assessment of your health in the first instance. This involves completing one of our online health questionnaires (Q1 or Q2) Health Aassessment or one of our Wellbeing Programs.

After an initial health assessment has been completed, future online consultations can be offered through Skype* Phone* or by emailing* your questions about your health.

* Charges apply for answers to your questions and a review of your case is required prior to giving answers.
I have never used Skype before, what do I need to do?

If you are not already registered for Skype, you can register for free at: www.skype.com. You will require a microphone or headset to use Skype. These can be purchased through electrical stores. Please ensure you complete an audio check (instructions are provided when you sign up for Skype) prior to your Skype consultation with us. Being connected to Skype allows you to speak directly to Sar about your health during a pre-arranged consultation, no matter where you live in Australia.

Will it cost me anything to use Skype?

No. Skype is available free of charge. This means that you can talk to your friends or family anywhere in the world and not be charged. It also means that you can organize online, Skype consultations with Sar Rooney, our Naturopathic Practitioner.*

*Consultation charges apply. Refer above.
How Do I Book a Skype Consultation with Sar Rooney?

Skype consultations can be booked after you have completed an initial online health assessment. To book a Skype consultation, click here and provide us with the following details:

1. Your full name and your Skype name.
2. The topics you wish to discuss (This will allow us to estimate how much time will be required for your consultation).

Once we receive this information we will let you know what charges will apply. Payment can then be made through one of our various payment options and we can then schedule your Skype appointment with Sar.